Medical and Nursing Education

Biography

MICHELLE MARTIN FRANKLIN is a Director of Nursing, Quality and Patient Safety, 2018-Present As the first in a newly established role of Director of Clinical Services, 2 Nurse Managers, a Quality Manager, a Service Excellence leader, and the manager for Occupational Health and Safety, report directly to me. As a member of the Executive Team, I have direct accountability for Service Excellence, Nursing, Dietetics and Diabetes Nurse Educators, Occupational Health and Safety, Infection Control, Quality and Patient Safety and Policy Management. • Established position control and budget for all departments. Updated job descriptions and developed a clinical ladder program for nursing. Revised all departments organizational structure and gained approval for 1.3 million US dollar budget. • Reviewed and revised Quality and Patient Safety Plan, Nursing Plan for Care and Operations, established Clinical Governance Program and Patient Experience Program. • Facilitated organization-wide education related to Patient Experience and Patient Safety. • Participated in corporate initiatives to establish an integrated health network of seven assets. • Worked with executive team members to establish a Medical Staff Governance Committee, Quality and Patient Safety Committee, update new caregiver orientation, and establish a process for reporting and resolving patient complaints.

Research Interest

Occupational Health and Safety, Infection Control, Quality and Patient Safety and Policy Management.